Privacy Policy

Last Updated: October 2, 2025

R&E Roofing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Personal Information You Provide

When you request a quote or contact us through our website, we collect:

• Contact Information: First name, last name, email address, phone number
• Property Information: Property address (optional)
• Service Information: Type of service needed, project details, preferred contact method

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on site, referring website
• Cookies: See our Cookie Policy section below

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To respond to your quote requests and provide roofing services
• Communication: To contact you about your inquiry via your preferred method (phone, email, or text)
• Customer Service: To answer questions and resolve issues
• Business Operations: To maintain records, schedule appointments, and manage projects
• Legal Compliance: To comply with applicable laws and regulations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on:

• Consent: You have given explicit consent for us to process your personal data for quote requests (GDPR Article 6(1)(a))
• Contract Performance: Processing is necessary to provide the services you requested (GDPR Article 6(1)(b))
• Legitimate Interests: We have a legitimate business interest in responding to inquiries and providing customer service (GDPR Article 6(1)(f))

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With contractors or suppliers who assist in providing our services (subject to confidentiality obligations)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business

5. Data Retention

We retain your personal information for the following periods:

• Quote Requests: 90 days from submission, or until the quote is fulfilled
• Customer Records: For active customers, we retain records for the duration of service plus 7 years for warranty and legal purposes
• Declined Quotes: Data is deleted after 90 days if no service is provided

After the retention period expires, we securely delete or anonymize your personal information.

6. Your Privacy Rights

All Users

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time

GDPR Rights (EEA/UK Users)

If you are in the EEA or UK, you have additional rights:

• Data Portability: Request your data in a machine-readable format (GDPR Article 20)
• Restriction: Request restriction of processing in certain circumstances (GDPR Article 18)
• Objection: Object to processing based on legitimate interests (GDPR Article 21)
• Withdraw Consent: Withdraw consent at any time (does not affect prior processing)
• Lodge Complaint: File a complaint with your local data protection authority

CCPA/CPRA Rights (California Users)

If you are a California resident, you have the right to:

• Know: Request disclosure of personal information collected, used, and shared
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the "sale" of personal information (we do not sell personal information)
• Non-Discrimination: Not receive discriminatory treatment for exercising your rights

7. Cookies and Tracking Technologies

Cookies We Use

Our website uses the following types of cookies:

Essential Cookies (No Consent Required)

• Session Management: To maintain your session as you navigate the site
• Form Functionality: To remember form inputs and prevent duplicate submissions

Third-Party Cookies (Consent Required)

• Google Fonts: Used to load custom fonts (sets cookies via fonts.googleapis.com and fonts.gstatic.com)
• Font Awesome CDN: Used to load icons (may set cookies via cdnjs.cloudflare.com)

Your Cookie Choices

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse cookies or delete existing cookies
• Cookie Preferences: [If implementing CMP, add link here]

Note: Disabling essential cookies may affect website functionality. Disabling third-party cookies will use fallback fonts and icons.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmitted via HTTPS encryption
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Personal data stored on secure servers with access controls
• Regular Reviews: Periodic security assessments and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

9. Children's Privacy (COPPA)

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

10. International Data Transfers

We are based in New Jersey, USA. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.

For EEA/UK users: We ensure appropriate safeguards are in place for international transfers in accordance with GDPR Chapter V.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

13. Supervisory Authority Contact (GDPR)

If you are in the EEA or UK and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority:

• UK: Information Commissioner's Office (ICO) - https://ico.org.uk/
• EU: Find your local authority at https://edpb.europa.eu/

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Disclaimer: This Privacy Policy is provided as a template and should be reviewed by a qualified attorney before publication. R&E Roofing should customize sections marked with [INSERT...] and verify all statements are accurate for their specific business practices.